FAQ
Frequently Asked Questions
What does SOFTPIX sell?
SOFTPIX provides digital software products and software licences.
Specific versions, compatibility information, licence details, and system requirements are displayed on each product page.
Will I receive a physical product?
No.
Our software products are 100% digital.
No CD, DVD, USB drive, software box, or other physical item will be shipped.
How will I receive my order?
Your licence, download link, activation information, or installation instructions will be delivered electronically, usually to the email address provided during checkout.
How long does digital delivery take?
Many orders are delivered shortly after payment confirmation.
Some orders may require additional processing or verification before delivery.
If you have not received your order, please check your spam or junk folder first.
I haven't received my order. What should I do?
Contact us at:
Email: softpix.company@gmail.com
WhatsApp: +44 7916 687322
Please include your order number and the email address used when placing your order.
How do I download my software?
Download and installation information will be supplied with your order where applicable.
Simply follow the instructions provided with your digital delivery.
What happens if my licence doesn't work?
Please contact our support team before purchasing another licence.
Provide your order number together with screenshots or details of any error message you receive.
Our team will investigate the issue and help provide an appropriate solution.
Can I return a digital licence?
Digital licences generally cannot be returned after they have been delivered, revealed, accessed, downloaded, or activated.
However, defective or invalid products will be handled according to our Refund Policy and applicable consumer law.
Can I cancel my order?
If your digital product has not yet been delivered or accessed, contact us immediately.
We will check whether cancellation is still possible.
Can I contact SOFTPIX through WhatsApp?
Yes.
You can contact our support team through WhatsApp at:
+44 7916 687322
How can I contact SOFTPIX?
Email: softpix.company@gmail.com
WhatsApp: +44 7916 687322