Refund Policy

SOFTPIX Refund Policy

Last updated: September 2026

At SOFTPIX, our goal is to ensure that every customer receives a functional digital product and a smooth purchasing experience.

Because we sell digital software licences and downloadable products, digital items cannot normally be returned in the same way as physical goods once they have been delivered, accessed, revealed, downloaded, or activated.

Eligible Refunds

A refund or replacement may be considered when:

  • The licence supplied is invalid or defective.
  • The digital product received is materially different from the product ordered.
  • A duplicate licence or incorrect product was supplied by SOFTPIX.
  • The product cannot be used because of a verified issue with the digital product supplied by us.

Where possible, our support team may first attempt to resolve the issue or provide a replacement licence.

Change of Mind

Once a digital licence key, activation code, download link, or other digital content has been delivered or accessed, we generally cannot provide a refund simply because:

  • You changed your mind.
  • You no longer need the software.
  • You purchased the wrong version.
  • Your device does not meet the stated system requirements.
  • You purchased a product incompatible with your operating system when compatibility was clearly displayed on the product page.

Please review all product information carefully before placing your order.

Incorrect Purchases

If you accidentally purchase the wrong product and the licence or digital content has not yet been delivered, revealed, accessed, downloaded, or activated, contact us as quickly as possible.

We will review your order and determine whether it can still be changed or cancelled.

Requesting Support or a Refund

Please contact:

Email: softpix.company@gmail.com
WhatsApp: +44 7916 687322

When contacting us, please provide:

  • Your order number
  • The email address used during checkout
  • The name of the product
  • A description of the problem
  • Screenshots or error messages, where applicable

Our team will review your request and provide an appropriate solution.

Nothing in this Refund Policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.